Customer Testimonials

The Vision range of rental software [Video Vision, Costume Vision, Library Vision and Rental Vision] is used in 5 continents and versions have been created in four languages (English, Spanish, French and Swedish). The following are just some of more than 100 countries in which our software is used:

American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, British Virgin Islands, Burkina Faso, Canada, Cayman Islands, Chile, Colombia, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, England, Fiji Islands, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Guatemala, Haiti, Holland, Honduras, Hong Kong, Iceland, Italy, Jamaica, Japan, Jordan, Kenya, Lebanon, Malaysia, Macedonia, Malta, Marshall Islands, Mauritius, Mexico, Mozambique, Namibia, New Zealand, Nicaragua, Nigeria, Northern Ireland, Norway, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Republic of Ireland, Russia, Scotland, Singapore, Solomon Islands, South Africa, South Korea, Spain, Sultanate of Oman, Suriname, Swaziland, Sweden, Switzerland, Thailand, Trinidad And Tobago, Turkey, Turks and Caicos Islands, Uganda, United Arab Emirates, United States of America, Uruguay, Venezuela, Wales, Zambia.

Your kind words don't go unnoticed and here is a small selection of the comments we have received. Please keep all types of feedback coming - it is very much appreciated!

All parties on this page have given their permission for the comments to be displayed and no comments will be added without permission.

I followed your instructions and they worked like a charm. Anyone who complains about your lack of phone support, send them to me!!! I'd much rather do it your way than wait on hold for someone who doesn't even know what they're talking about and never ends up being able to help me.
Dena Janowski, Canada

I can't tell you how much more enjoyable it is running a video store with your software as opposed to the [Name Removed] software I used in the past... and the [Name Removed] software was five times more expensive too.
Michael Russo - TX, USA

I have to say that when I was evaluating software a year ago one of my concerns was the email only support. This has been proven to be an unfounded concern. I have consistently been amazed that I get quick replies no matter the time of day and even on weekends. Keep up the good work, it is much appreciated.
Rusty Hansen - CA, USA

Thank you guys so much for the brilliant support last week! It was exceptional. We came on board, and you guys assisted so quickly and efficiently. It was an experience.
Wessel Havenga - South Africa

I have been doing implementations of products from CRM to ERP to HRIS and so on for 10 years, and your operation has provided better support than any of the other products I've dealt with over the years.
Chris Larkin - TX, USA

Thanks for The Best Support Ever!!! Thank You Very, Very Much... You are legend... time to respond is unbelievable fast.
Song Tuon - Sydney, Australia

THANK YOU! Your program IS my business. What can i do, name my first kid after you? Send you free movies? If you need someone to pitch your product feel free to have people email me and ask me what I think. Did I say THANK YOU yet? THANK YOU!!!!
Charles Tuura - Canada

Thanks for everything......... Customer support is as good as your software... A+.
Roxanne Jerema - Canada

Days like this when I'm running behind and under pressure and everything seems against me, I'm glad I purchased your software. Thank you once again and I really appreciate your service. That's the hardest thing to find.
Tim Bailey - MS, USA

Thanks again for all your help since I have started with video vision. You guys really seem to know customer service and it seems to me you really care about your customers even after the sale.
Jay Brass - Canada

After comparing your software with several others, like [Name Removed], I think I've made the correct decision. One very important point that helped me persuade in favor of Video Vision, was your tech support. Other points were the internet add-on (my next purchase), and the overall feeling that your company is not a software company with, among many other products, software for video rental stores, but is in fact a company committed to work together with experienced video store managers/owners to enhance an already very good product.
Eric Parijs - Portugal

First, let me tell you how much I'm appreciating and enjoying this program...it's improved my workday dramatically!
Janice Cadman - Alberta, Canada

Thanks for the information about support and upgrades entitlement... using Video Vision Plus for the past 10 months has been non-eventful, which is a testament to how good of a product it is... There are many positive things that I could say... Besides how reliable (and fast) it is, the simplicity is remarkable. Any task that I need to perform; such as creating a new rental, entering returns, or adding new videos to the computer are several times quicker (and easier) than the previous software we were using. My employees love it. Even the members of my video store have noticed how quickly we are able to complete their transactions and get them out the door. Thanks for making our lives so much easier.
Bob Virgil - Anaheim, Canada

I would like to congratulate you about (i) The excellent support that you provide to your users - If I was ask to rate you from 1 (bad) to 10 (excellent) about your support, I would have rated you 100 (Yes, 100) (ii) The excellent piece of [software] that you have provided to us. Keep up the Good Work. I was impressed, and I would like to note here that I am not easily impressed with software and service, honestly.
Christofides Costas - Cyprus

We love this program it has truly made the business much more enjoyable.
Terrell Picket - MS, USA

I choose Video Vision Plus out of the eight video rental software I tried because it is the most user friendly. Reports are awesomely complete... The more expensive software I tried have a lot less features and are much more confusing to use. I know I won't have a hard time training anybody with this software.
Ginina Carlos - CA, USA

Prior to selecting your product, I downloaded and tested several applications. Yours was by far the best, and your support, second to none.
Malcolm McCullie - New Zealand

I also wanted to let you know how much I enjoy video vision and how easy it is to use, I am now using 2 Epson tm 88II's with the Indiana drawers. We have been in business now since May and it is going well - I just tried your reporter (trial) and to be honest, I don't know how I was doing it without it. There is a lot of good information there! If you ever need anyone to help with standing behind your product - let me know! I will gladly let them know how happy I am. I even have my business partner who is scared to death of a computer understanding your video vision!
Eric Becker - KS, USA

I want to convey how much we enjoy your system - it is much easier than alternatives like [Software Name Removed] and your support is very fast - I thank you and so does my employer.
Jeff Daniels - TX, USA

There are several very important reasons I decided to purchase the Video Vision Plus program: the price is extremely reasonable; the kind, intelligent, and incredibly fast answers to my emailed questions; it looks great - very MODERN and not some DOS-based dinosaur - I very much like the online capabilities including the automated email to customers.
Susan Dale - NE, USA

I am using this system in my video store and it has done fantastic. I must admit I was a bit apprehensive about ordering something over the net that was discovered on Download.com but I have been very pleased with the performance of the program and the support received from your company. My family has other video stores and they all are jealous of program I use. The programs they use are much more expensive and do not have nearly the ease of use or the support that I receive.
David Gillentine - TX, USA

First of all, I would like to tell you guys that your online support is great, I'm very pleased with the fast response I get from you every time there is a problem or concern... this was one of the reasons I decided to buy your product. Keep up the good work!
Juan Carlos Viteri - Guayaquil, Ecuador

Thanks for the info!! I would have panicked and gone to another software manufacturer if it weren't for your prompt email responses and warm words of encouragement. You made us feel confident in your instructions... To say we were very nervous is an understatement. We were down to about a few hours left so tensions were very high here. I could only assure the store how you assured me. And sure enough it all worked out very well - you deserve a big pat on the back for saving a frightened customer with a zero time frame for error. Everything appears to be functioning like clockwork now. I sent a lot of questions and concerns. You never harped on me about how many questions or concerns were asked. You just dealt with my problems like you were right here next to me. Tech support now a'days truly is lacking. But not for you guys! Your product is still blowing us away compared to that old dos system software we had to use when we inherited it from the old store owner. THANKS A TON!!
Mick Phipps - USA

Just to let you know that your software is awesome. We have been using it for a month now, it is so easy to use and has made the business much easier to handle. Well Done.
Mark Stent - South Africa

Absolutely LOVE the upgrade. Fantastic new features GOOD JOB. I would highly recommend this product and your service to everyone.
Brenda Plate - NY, USA

I am so happy I have chosen your program from the beginning between the various ones that were proposed to me as: first, it is so easy to use and secondly, your technical support is GREAT!!
Carole Noujaim - Lebenon

I started using the software about 3 days ago it the best rental software I have seen in my 4 years in the business.. It's made my work very easy and now I have very little worries.
Nigel Gordon - NY, USA

Wow what a great programme. I downloaded the demo version today and it is amazing... I just had to congratulate you on a job well done!
Helen van Eeden - South Africa

Thanks for the ideas, recommendations and a great software product!!!!
Tony Price - CA, USA

I probably should at least congratulate you on a nice little prog. It's nice on the eyes, seems to do exactly what we need, and it's not huge and cumbersome. I tried quite a few that are out there, and some of them were really terrible. I say you have a winner..and at the right price too.
Aris' Disc Shop - MI, USA

The best program in the market that I have ever seen.
Fernando Arana - GA, USA

As you suggested, I downloaded the update at home and am very pleased with it. I will refrain from offering too much praise other than to say that I am amazed. I am glad to know that you have demonstrated such healthy concern about helping customers find a good fit with your software... I have evaluated a lot of programs and am confident that in Video Vision we have found one that fits our needs best.
David Ralston - OH, USA

This is a great piece of software. It's easy to use and understand.
Frank Lessing - AZ, USA

Affordable price; easy to use; cool interface; good presentation on your web-site comments = I am really happy that I found your company. Your software will help solve a lot of problems with my video rental. Thank you!
Sergey Dunayev - IL, USA

Thanks again for all your help. If ever asked about your customer service I would rate yours excellent.
Fayne Porter - OK, USA

I would just like to say that I am very impressed by your service to your customers and I am pleased that we have made this move to work with your software.
Alain - Cyprus

So far the program is operating better than our expectations. We had some experience at a friend's store with a DOS based program that worked nowhere near as well as Video Vison Standard ... and cost much more.
Shane Maloney - Ontario, Canada

I must say, you guys are the best support ever with knowing of your software inside out.
Kevin Bui - CA, USA